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Return Policy

Damaged/Defective Prints — If your print arrives damaged or defective in any way, a claim must be submitted to kim@knoed.com within 2 weeks after the product has been received. When making a claim, please submit photos of the damage and your order number. There is no need to return your damaged print. Prints with damage due to fulfillment or shipping will be covered at my expense and a replacement print(s) will be issued at no charge.

Lost In Transit — If your package is lost in transit, a claim must be submitted to kim@knoed.com no later than 2 weeks after the estimated delivery date. Prints that are lost in transit will be covered at my expense and a replacement print(s) will be issued at no charge.

Returns — If you’re not 100% satisfied with your print and would like to return it, the package must be shipped and postmarked no later than 2 weeks after the product has been received. Please ship it back in the original packaging using the return address printed on the shipping label. Shipping charges for all returned items is the responsibility of the customer. The item must be returned in good condition. Once the item is received and checked over, you will be issued a 100% refund back to your original method of payment.

Exchanges — If after receiving your print you decide you want a different print, it is best to return your order and place a new order. The package must be shipped and postmarked no later than 2 weeks after the product has been received. Please ship it back in the original packaging using the return address printed on the shipping label. Shipping charges for all returned items is the responsibility of the customer. The item must be returned in good condition. Once the item is received and checked over, you will be issued a 100% refund back to your original method of payment.

Cancellations or Changes — If you decide to cancel or change your order after it is placed, please email kim@knoed.com to request a cancellation for your order within 2 hours of placing your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email Kim to request a cancellation or change, she will let you know the status of your order and if it can be modified.