Damaged/Defective Prints — If your print arrives damaged or defective in any way, a claim must be submitted via email within 2 weeks after the product has been received. When making a claim, please submit photos of the damage and your order number. There is no need to return your damaged print. Prints with damage due to fulfillment or shipping will be covered at my expense and a replacement print(s) will be issued at no charge.
Lost In Transit — If your package is lost in transit, a claim must be submitted via email no later than 2 weeks after the estimated delivery date. Prints that are lost in transit will be covered at my expense and a replacement print(s) will be issued at no charge.
Returns/Exchanges on Prints — By purchasing a Kim Knoll print you are committing to a conscious decision to purchase not just a print, but a fine art print that will be individually printed on demand and quality checked. There is no stock kept or stored by the artist. I ask that you take the time to carefully make your decision as prints cannot be returned or exchanged as they are printed on demand and the printing costs cannot be recovered. If the print does not match the expected product shown on my website due to an error on my end, I will offer to reship/refund the order. Photos will need to be submitted via email showing any defects (blurry, trimmed wrong, etc.)
Returns/Exchanges on Originals — By purchasing a Kim Knoll original you are committing to a conscious decision to purchase a one of a kind original painting that has been quality checked by the artist. If you would like more photos or a video taken to get a better sense of the painting, please contact me. I would be happy to show you the painting virtually or in person as well. Please take the time to carefully make your decision as originals cannot be returned or exchanged as they are susceptible to damage by being handled too much in shipping and the quality can be sacrificed in the possession of others.
Cancellations or Changes — If you decide to cancel or change your order after it is placed, please contact me to request a cancellation for your order within 1 hour of placing your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email Kim to request a cancellation or change, she will let you know the status of your order and if it can be modified.